Privacy Policy

August 2022


The Website is the property of First National Bank of Eswatini Limited (FNB). FNB is committed to protecting and preserving the privacy of the website visitors/ Users when visiting the site or communicating electronically with FNB. The Privacy Policy governs the manner in which FNB treats the User’s personal information collected electronically when using/ visiting the website or when the User registers for any of the services offered on the website. FNB will treat all personal information related to the User including any biometric information, as confidential.

1. Information Collected

1.1. The information collected through the use of the website includes the following;

1.1.1. Information supplied to FNB such as Personal information, and Special information.

1.1.2. Information automatically collected through the use of the website including Technical information i.e., the User’s internet protocol (IP) address; Information about the website visits and which pages the User visited and the duration of the visit.

1.2. Personal information refers to any information relating to the User/visitor which identifies the User. Examples of personal information includes, but is nit limited to the following:

Email address;
Physical Address; and
Contact details etc.

1.3. Special Information refers to personal information relating to the following:

1.3.1. Criminal behavior to the extent such information relates to an alleged commission of an offence (i.e., to prevent money laundering as required by law)

2. Personal Information Disclosure

2.1. FNB will take all reasonable steps to protect the personal information provided. FNB will only process and distribute the personal information where:

2.1.1. The User has given FNB consent
2.1.2. the law requires FNB to do so.
2.1.3. to detect, prevent and report theft, fraud, money laundering and other crimes.
2.1.4. It is in the public interest to do so.
2.1.5. FNB’s interests require disclosure, for example default or breach of this agreement.
2.1.6. to manage FNB’s relationship with the User
2.1.7. FNB’s internal marketing and product development require the information.

2.2. FNB may disclose some of the User’s special information and personal information to specific third parties, who are also under obligation to keep the information secure and confidential. FNB will never disclose more information than is required.

3. Third Party Recipients of Personal Information

3.1. The User’s personal information may also be shared with third party websites where the User follows 3rd party website links. FNB does not, however, guarantee the protection of the User’s personal information by third parties. These 3rd party sites have their own privacy policies.

4. Duration of Personal Information Storage

4.1. Personal information will not be kept by FNB for longer than is necessary for the purposes of the processing set out above, unless a further retention is required by law or where FNB reasonably requires a further retention period for a lawful purpose relating to its functions or activities.

5. User’s Privacy Rights

5.1. Users have the following rights:

5.1.1. The right to be informed;
5.1.2. The right to access the personal information;
5.1.3. Right to the correction, destruction, deletion and objection to the processing of User’s personal information;
5.1.4. The right to object to direct marketing;
5.1.5. The right to submit a complaint to FNB.

6. Changes to Privacy Policy

6.1. FNB reserves the right to amend this policy from time to time.
6.2. The User agrees to visit the Privacy Policy whenever he/she visits the website.
6.3. Save as expressly provided to the contrary in this Privacy Policy, the amended version of the Privacy Policy shall supersede and replace all previous versions thereof.
6.4. Any changes and / or amendments to the Privacy Policy will come into force and effect once the updated notice has been published on this website.

7. Governing Law

7.1. This Privacy Policy will be governed by and construed and interpreted in accordance with the laws of the Kingdom of Eswatini. To the extent that the court in Eswatini has jurisdiction over any dispute which may arise out of or in connection with this Privacy Policy, FNB submits to the jurisdiction of the Kingdom of Eswatini.